Quality Liaison

Job Purpose:
The liaison is responsible to ensure the customer receives professional on site services. Promote harmonious relationships between the plant and customer. Take a proactive approach to resolve complaints in a timely manner. Communicates directly with customer to lead and track progress of the existing product.
Job Duties:
Understand and follow Hyundam Quality Policy.
Problem solve and eliminate quality issues before they escalate into problems is key to be successful.
Report all findings to customer and Hyundam Quality Manager, including compliance violations or customer skills.
Monitor and facilitate launch support and engineering changes as needed.
Attendance at all Customer quality and warranty meetings.
Attendance at all Customer engineering and vehicle launch meetings.
Managing sorting and containment activities, if needed.
Direct involvement with Customer quality and engineering teams in understanding quality concerns, data collection, measurement analysis and root cause identification.
Direct involvement with Customer quality and engineering teams in establishing Containment Actions.
Direct involvement with Client quality and engineering teams to understand and establish Permanent Corrective Actions.
Communication with Client and Customer teams to present Client actions and countermeasures to address identified quality concerns. Interaction with Customer production teams and managers in the production environment.
Understand, adhere to and practice safety guidelines in the production environment.
Strong computer skills: Microsoft Office, emailing, picture transferring, video transfer, etc.
Must have good English and Korean written and verbal communication skills.
B.S. Degree in scientific discipline or equivalent.
Minimum 3 years related experience required. Will consider experience in lieu of degree.
Ability to travel to customers and home office in Greenville, SC.
Knowledge of Automotive Quality Standards.
Ability to work independently with flexible hours.

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