Customer Service Assistant - Harris Center
Salary:
$13.
81 HourlyLocation :
Auburn, ALJob Type:
Temporary Part-timeJob Number:
00843Department:
PSPRLeisOpening Date:
07/27/2023Closing Date:
ContinuousGeneral Statement of Duties Performs customer service and administrative back-up duties; performs related work as required.
Distinguishing Features of the Class The principal function of an employee in this class is to serve as the Parks and Recreation Department's backup to the Administrative Assistant and Administrative Secretary as well as perform customer service front desk duties.
The work is performed under the supervision of the Administrative Secretary, but some leeway is granted for the exercise of independent judgement and initiative.
An employee in this class performs the duties of other employees in the Parks and Recreation Department as required or as assigned by supervisory personnel.
The principal duties of this class are performed in an office.
Examples of Essential Work (Illustrative Only)oGreets, answers questions and directs customers either in person or by phone to appropriate staff or building.
oAnswers the radio and responds appropriately to situations.
oAccepts forms and payments for reservation of parks, facilities and athletic fields; answers questions, checks for availability, calculates fee and issues receipts.
oPlaces events on calendar and forward form to appropriate personnel for approval.
oReceives registration forms, waivers and payments for classes and programs:
checks availability, logs, scans and files forms.
oEnsures forms are legible and complete.
oAccepts payments if necessary and processes in cashiering.
oWrites checks for baseball board, soccer board, and advisory board; makes copies of invoices and mails out checks as directed by Administrative Coordinator.
oPrepares and mails/emails invoices for sponsorships for baseball, softball and football.
oMails out team pictures to all sponsors of baseball and softball teams.
oPrepares file folder labels for new leisure temporary staff and cemetery customers.
oScans new cemetery customer files for computer access for cemetery supt.
And administrative staff.
oScans cemetery records updates and appending to existing computer files.
oNotifies cemetery customers in reference to completed installations of cemetery markers and other work requests.
oScans existing Parks and Recreation correspondence files for computer access for administrative staff.
oAssists Administrative Secretary with clerical tasks as assigned in the the front office.
oHandles responsibilities of the front office in the Administrative Secretary's absence (e.
g.
lunch, leave).
Required Knowledge, Skills and AbilitiesoKnowledge of current practices and procedures involved in a customer service delivery;oKnowledge of modern office procedures, practices and equipment;oSkill in the use of a multi-line telephone;oSkill in performing basic mathematical calculations such as addition, subtraction, multiplication, division, and percentages;oSkill in interpersonal relations and in dealing with the public;oAbility to work cooperatively with others;oAbility to communicate well with others, both orally and in writing, using both technical and non-technical language;oAbility to understand and follow oral and/or written policies, procedures and instructions;oAbility to prepare and present accurate and reliable reports;oAbility to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks;oAbility to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;oAbility to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;oAbility and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;oIntegrity, ingenuity and inventiveness in the performance of assigned tasks.
Acceptable Experience and TrainingoAbility to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent such as addition, subtraction, multiplication, division, and percentages.
oAny equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications NoneEssential Physical AbilitiesoSufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;oSufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to distinguish between colors;oSufficient manual dexterity with or without reasonable accommodation, which permits the employee to perform reporting and recording requirements;oAbility to stand, walk, bend, or stoop intermittently;oAbility to occasionally lift or handle light objects weighing less than 24 pounds and heavy objects weighing more than 25 pounds.
Please click on the link to view the current benefits for the City of Auburn.
01 This is a part time job, with the hours worked being in the timeframe of 8am - 5pm.
Please list the hours you are available to work Monday through Friday.
02 While it is not a requirement, financial/accounting experience is preferred.
Please list any accounting/financial experience you have.
Required Question Recommended Skills Accounting Calculations Communication Consulting Creativity Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
$13.
81 HourlyLocation :
Auburn, ALJob Type:
Temporary Part-timeJob Number:
00843Department:
PSPRLeisOpening Date:
07/27/2023Closing Date:
ContinuousGeneral Statement of Duties Performs customer service and administrative back-up duties; performs related work as required.
Distinguishing Features of the Class The principal function of an employee in this class is to serve as the Parks and Recreation Department's backup to the Administrative Assistant and Administrative Secretary as well as perform customer service front desk duties.
The work is performed under the supervision of the Administrative Secretary, but some leeway is granted for the exercise of independent judgement and initiative.
An employee in this class performs the duties of other employees in the Parks and Recreation Department as required or as assigned by supervisory personnel.
The principal duties of this class are performed in an office.
Examples of Essential Work (Illustrative Only)oGreets, answers questions and directs customers either in person or by phone to appropriate staff or building.
oAnswers the radio and responds appropriately to situations.
oAccepts forms and payments for reservation of parks, facilities and athletic fields; answers questions, checks for availability, calculates fee and issues receipts.
oPlaces events on calendar and forward form to appropriate personnel for approval.
oReceives registration forms, waivers and payments for classes and programs:
checks availability, logs, scans and files forms.
oEnsures forms are legible and complete.
oAccepts payments if necessary and processes in cashiering.
oWrites checks for baseball board, soccer board, and advisory board; makes copies of invoices and mails out checks as directed by Administrative Coordinator.
oPrepares and mails/emails invoices for sponsorships for baseball, softball and football.
oMails out team pictures to all sponsors of baseball and softball teams.
oPrepares file folder labels for new leisure temporary staff and cemetery customers.
oScans new cemetery customer files for computer access for cemetery supt.
And administrative staff.
oScans cemetery records updates and appending to existing computer files.
oNotifies cemetery customers in reference to completed installations of cemetery markers and other work requests.
oScans existing Parks and Recreation correspondence files for computer access for administrative staff.
oAssists Administrative Secretary with clerical tasks as assigned in the the front office.
oHandles responsibilities of the front office in the Administrative Secretary's absence (e.
g.
lunch, leave).
Required Knowledge, Skills and AbilitiesoKnowledge of current practices and procedures involved in a customer service delivery;oKnowledge of modern office procedures, practices and equipment;oSkill in the use of a multi-line telephone;oSkill in performing basic mathematical calculations such as addition, subtraction, multiplication, division, and percentages;oSkill in interpersonal relations and in dealing with the public;oAbility to work cooperatively with others;oAbility to communicate well with others, both orally and in writing, using both technical and non-technical language;oAbility to understand and follow oral and/or written policies, procedures and instructions;oAbility to prepare and present accurate and reliable reports;oAbility to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks;oAbility to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;oAbility to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;oAbility and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;oIntegrity, ingenuity and inventiveness in the performance of assigned tasks.
Acceptable Experience and TrainingoAbility to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent such as addition, subtraction, multiplication, division, and percentages.
oAny equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications NoneEssential Physical AbilitiesoSufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;oSufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to distinguish between colors;oSufficient manual dexterity with or without reasonable accommodation, which permits the employee to perform reporting and recording requirements;oAbility to stand, walk, bend, or stoop intermittently;oAbility to occasionally lift or handle light objects weighing less than 24 pounds and heavy objects weighing more than 25 pounds.
Please click on the link to view the current benefits for the City of Auburn.
01 This is a part time job, with the hours worked being in the timeframe of 8am - 5pm.
Please list the hours you are available to work Monday through Friday.
02 While it is not a requirement, financial/accounting experience is preferred.
Please list any accounting/financial experience you have.
Required Question Recommended Skills Accounting Calculations Communication Consulting Creativity Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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